Is This a Spoof? Request for Billing Payment

Solved
metroretro
Excursionist
21 0 10

I've just received an email from a Mike Pace at Shopify with addy akmeo247 from a gmail account, with "Critical Warning" in the title, stating that my account will be closed by Black Friday no less, if I don't make a new payment in an amount that I never accrued.

 

Normally, I would send this to SPAM and consider it a spoof -- however, after the poorly designed Attestation letter which ended up being legit, I decided to ask here first.

 

Many thanks.

 

 

 
Accepted Solution (1)

Accepted Solutions
Nick_Marketing
Shopify Partner
826 196 247

This is an accepted solution.

This could be a phishing email, to be on the safe side forward the message to Shopify's safety inbox at safety@shopify.com.

Also, if you have doubts, you can contact merchant support, they'll confirm if there are any billing issues on the account.
Contact page link: https://help.shopify.com/en/questions#/contact/

- I am an eCommerce and Marketing Technology consultant based in Toronto, CANADA.
- To inquire about consulting work availability, please send me a Private Message.
- For Shopify Tutorials, Subscribe to my YouTube Channel.

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Replies 4 (4)
Nick_Marketing
Shopify Partner
826 196 247

This is an accepted solution.

This could be a phishing email, to be on the safe side forward the message to Shopify's safety inbox at safety@shopify.com.

Also, if you have doubts, you can contact merchant support, they'll confirm if there are any billing issues on the account.
Contact page link: https://help.shopify.com/en/questions#/contact/

- I am an eCommerce and Marketing Technology consultant based in Toronto, CANADA.
- To inquire about consulting work availability, please send me a Private Message.
- For Shopify Tutorials, Subscribe to my YouTube Channel.

View solution in original post

metroretro
Excursionist
21 0 10

Thank you for the information, Nick.  I've forwarded the email to the address provided, and it automatically opened a ticket.  I'll report back here as soon as I hear back.

 

Thanks again.

 

Nick_Marketing
Shopify Partner
826 196 247

@metroretroSounds great, it is better to be cautious, there's a lot of spam going on.

- I am an eCommerce and Marketing Technology consultant based in Toronto, CANADA.
- To inquire about consulting work availability, please send me a Private Message.
- For Shopify Tutorials, Subscribe to my YouTube Channel.
metroretro
Excursionist
21 0 10

OK, I've just heard back from Jay L. from the safety department (thank you, Jay) and it is indeed a phishing/spoof/fraudulent email.

 

My deepest thanks to Nick and Jay for their immediate attention and reply.