Solved

Is this account closure email legit or just spam?

BirdCreations
Visitor
2 0 1

Hi there

I received this email from maxsonfromshopify@gmail.com regarding my account that has been placed under review and will be closed in 5 days. I think it is spam but I want to make sure. If it is indeed real, what are my violations and what steps do I take? I would appreciate any support from Shopify to confirm since I have not been able to contact them in any way and do not want to click on the link in the email. 

 

Thank you.

 

BirdCreations_0-1708949012923.png

 

Accepted Solution (1)

Olivia
Shopify Staff
1711 146 308

This is an accepted solution.

Thanks for getting in touch with our community. @BirdCreations!

 

To second the comments shared by community user, @ThePixelEdge, you can rest assured these communications did not come from an official Shopify source. As such, you should treat such emails as you do other phishing attempts that seek to gain personal or identifiable information. 

 

Phishing attempts typically ask you to do one of the following:

  • visit a link
  • download a file
  • open an attachment
  • reply with personal information or two-step authentication codes

It's imperative that you take all the correct measures to protect your account and also report unauthorized senders by forwarding the mail to safety@shopify.com. To read more about protecting your account, I encourage you to check out our official security documentation

 

Also, it's a good idea to follow best practices with securing your account such as changing any passwords or and scanning your computer from any infected links that may have been visited. 

 

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 2 (2)

ThePixelEdge
Shopify Partner
164 16 17

HI @BirdCreations ,

This is a scam , dont fall for it the email address is a giveaway no shopify representative would use thier personal Gmail to communicate this with you  and even a low grade scammer as they are taking you to probably a telegram link . 

If helpful then please Like and Accept Solution .
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Olivia
Shopify Staff
1711 146 308

This is an accepted solution.

Thanks for getting in touch with our community. @BirdCreations!

 

To second the comments shared by community user, @ThePixelEdge, you can rest assured these communications did not come from an official Shopify source. As such, you should treat such emails as you do other phishing attempts that seek to gain personal or identifiable information. 

 

Phishing attempts typically ask you to do one of the following:

  • visit a link
  • download a file
  • open an attachment
  • reply with personal information or two-step authentication codes

It's imperative that you take all the correct measures to protect your account and also report unauthorized senders by forwarding the mail to safety@shopify.com. To read more about protecting your account, I encourage you to check out our official security documentation

 

Also, it's a good idea to follow best practices with securing your account such as changing any passwords or and scanning your computer from any infected links that may have been visited. 

 

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog