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I received an email 2 days ago that a review had been done of all low-ranked stores and that I was at risk for closure. It advised I needed to reach out to someone and provided a link but when I click on it, it prompts me to download another app called Telegram to message the person.
It also only gave me 5 days to turn this around. I am just now starting out and I realize I haven't uploaded products yet but I've been working to purchase our first round of inventory and that takes time.
I guess my question is, is this email even real or is it just spam? I don't want to download the app and then message the person and it all be a scam. Has anyone else dealt with this?
Screenshot of the email below.
Solved! Go to the solution
This is an accepted solution.
Hi @mmburnell ,
This is a bad actor/scammer, and the senders domain is mail.ru.
If you encounter a questionable email like this do not hesitate to reach out to Shopify Support directly via help.shopify.com
TyW | Online Community Manager @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
This is an accepted solution.
Hi @mmburnell ,
This is a bad actor/scammer, and the senders domain is mail.ru.
If you encounter a questionable email like this do not hesitate to reach out to Shopify Support directly via help.shopify.com
TyW | Online Community Manager @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Thank you so much Ty!
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