Is this email from Shopify a potential scam?

LHunters
Visitor
1 0 0

Hi guys please help. 
I got an email yesterday from shopify saying that my account will be suspended due to inactivity.

I emailed them back saying that the store is active.

amd then this email and email address contacted me today.

Shall i just ignore it?

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Replies 3 (3)

deepaksharma
Shopify Partner
448 63 93

Hey @LHunters 

It is a straight scam don't bother taking any action, they will never contact you directly on telegram it scam.

 

If i was helpful giveme a like and mark my answer as solved

Deepak Sharma || Shopify Developer || Helping eCommerce Stores
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BrainStation23
Shopify Partner
303 50 48

Hi @LHunters .

The email is not looking real shopify support email, not sure though.

You can confirm it by contacting with Shopify Support via chat.

 

https://help.shopify.com/en

 

The chat is AI, but you can tell it that you want to talk to a real support advisor. Then you will be connected with a support advisor.

Brain Station 23 PLC
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Email: js.team@brainstation-23.com

Ollie
Shopify Staff
2397 454 402

Hey @LHunters.

 

Thanks for reaching out. 

 

I appreciate that you have provided us with that context and screenshots as that is very helpful. If the sender's email address does not end with the official @Shopify.com - you can ignore the email. Additionally, if you have any questions regarding if an email has come from the official Shopify platform, you can reach out to our live support by navigating to the Help Center

 

Let us know if you have any questions. 

Ollie | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog