Is this is scam? Shopify Trademark Infringement email

[lmtempel]

Is this a scam? Since starting my business in June I’ve received many emails from ‘Shopify partners’ telling me there is something urgently wrong with my website. Just yesterday I received an email regarding trademark regulations and telling me my website will be shut down if I don’t comply, then asking me to click a link to a telegram channel. After talking with the partner, it will cost at minimum $200 to fix this issue. Is this a scam or not?

[lmtempel]

Thank you so much for letting me know. I would have spent $200 otherwise and I am so glad I was able to receive an answer. I’ll see if I can upload pictures of it but I think this answers my question! 

 

  

[Kitana · Accepted solution]

Hi @lmtempel, thank you for reaching out about this. 

Yes that is a scam. I would block and report that contact if you can. Shopify will never contact you through Whatsapp, Telegram, or any other similar chat platform. Also, any services we offer can be found on the Shopify website and we do not provide any trademark licensing plans. If you ever receive an email from Shopify the email address will always end in @Shopify.com. If you ever want to double check an email or message before replying you can post the conversation here or you can contact our support team to have them verify the information for you. 

[lmtempel]

Thank you so much for letting me know and for your detailed feedback. I really appreciate your help and I will use those steps in the future if this happens again. 

[CraftyJuniper1]

I got one of these, how do I report the sender?  email address was "shopifycarelicense@gmail.com