Is this is scam? Shopify Trademark Infringement email

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Is this is scam? Shopify Trademark Infringement email

lmtempel
Tourist
3 0 1

 

Is this a scam? Since starting my business in June I’ve received many emails from ‘Shopify partners’ telling me there is something urgently wrong with my website. Just yesterday I received an email regarding trademark regulations and telling me my website will be shut down if I don’t comply, then asking me to click a link to a telegram channel. After talking with the partner, it will cost at minimum $200 to fix this issue. Is this a scam or not?

Accepted Solution (1)
Kitana
Shopify Staff (Retired)
265 20 62

This is an accepted solution.

Hi @lmtempel, thank you for reaching out about this. 

 

Yes that is a scam. I would block and report that contact if you can. Shopify will never contact you through Whatsapp, Telegram, or any other similar chat platform. Also, any services we offer can be found on the Shopify website and we do not provide any trademark licensing plans. If you ever receive an email from Shopify the email address will always end in @Shopify.com. If you ever want to double check an email or message before replying you can post the conversation here or you can contact our support team to have them verify the information for you. 

Kitana | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 7 (7)
lmtempel
Tourist
3 0 1

Thank you so much for letting me know. I would have spent $200 otherwise and I am so glad I was able to receive an answer. I’ll see if I can upload pictures of it but I think this answers my question! 

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Kitana
Shopify Staff (Retired)
265 20 62

This is an accepted solution.

Hi @lmtempel, thank you for reaching out about this. 

 

Yes that is a scam. I would block and report that contact if you can. Shopify will never contact you through Whatsapp, Telegram, or any other similar chat platform. Also, any services we offer can be found on the Shopify website and we do not provide any trademark licensing plans. If you ever receive an email from Shopify the email address will always end in @Shopify.com. If you ever want to double check an email or message before replying you can post the conversation here or you can contact our support team to have them verify the information for you. 

Kitana | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

lmtempel
Tourist
3 0 1

Thank you so much for letting me know and for your detailed feedback. I really appreciate your help and I will use those steps in the future if this happens again. 

CraftyJuniper1
Tourist
11 0 5

I got one of these, how do I report the sender?  email address was "shopifycarelicense@gmail.com

jms44
Visitor
1 0 0

same message as shown above about "Immediate Trademark License Compliance Required" the sender was: 

Shopify support <shopifytrademarkassistance @ gmail.com
FredStoreLED
Visitor
1 0 0

They tried to get me this morning after making my first real sale. It doesn't even have a subject:

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Yousuf09
Visitor
1 0 0

Screenshot_20241211_081553_Samsung Internet.jpg

 Is this a scam?