Is this online store trustworthy? Website suddenly unavailable after purchase

JulianJames
New Member
6 0 0

We ordered from a shopify website and the past few days the site seems to be gone. 

reflectboutique.com

Is this something I should be concerned about? We still want the item we ordered, but now the site is giving this strange error. 

Replies 6 (6)

JulianJames
New Member
6 0 0

https://www.reflectboutique.com/ - this is the site that won't load shopify

JasonH
Community Moderator
183 51 89

@JulianJames 

 

I can relate the frustration when the website you placed an order with starts showing errors. 

 

Here are some suggestions: 

 

 

  • Look for the store contact information in your order confirmation email.
  • Try reaching out to the store by replying to the order confirmation email.
  • Use social media messaging app like Messenger to get in touch with the store.

 

If you've already tried to contact the store directly, and haven't heard back passing 30 days, you can use the Report an issue with an order form.

 

For more detailed suggestions, please refer to our guide on how to contact a Shopify store about an order.

 

Jasoh | Community Moderator @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog


JulianJames
New Member
6 0 0

I appreciate the reply! I did reply to the order confirmation email, but no reply back yet and did try messenger actually.  

The problem with the form is, since the website is down it keeps giving errors and will not let me submit the form.

shopify Capture.JPG

JulianJames
New Member
6 0 0

Any other ideas? @JasonH 

JasonH
Community Moderator
183 51 89

@JulianJames 

 

Can you try cleaning the cache or use another browser to submit the form and let me know how it goes? 

 

Jasoh | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog


JulianJames
New Member
6 0 0

Yea I tried 2 browsers. I think because the form may be trying to check the website but it's gone it seems.