is this scam email from shopify?

[Satin4u]

hi. i just get this email from you:

Dear Merchant,

We are writing to inform you that your store has been flagged by Shopify’s automated review system due to compliance concerns, which could potentially lead to account closure. This issue typically arises from outdated configurations that may result in policy violations.

To prevent any disruption to your store’s operation, it is essential that you address this matter promptly. Simply reply with “GUIDE” to receive detailed guidance on how to resolve the restriction and maintain your store’s compliance.

Best regards,

The Shopify Team

I need to know if the email is from you or if it is a phishing attempt. On Telegram, I was contacted by a user named "Shopify Security Expert Team," and they repeatedly asked me to subscribe to a site protection service for a fee. When I refused, they asked me to provide them with a specific code from the store.

[Moeed]

Hey @Satin4u 

It's a scam email because Shopify would never contact you from any other domain except for shopify.com domain so there's nothing to worry about and for safety precautions it is always recommended to not share any information to scam emails.

Best Regards,

Moeed

[Dan-From-Ryviu]

Hi @Satin4u 

Check the address of the sender email, Shopify will send email to the merchant via the domain shopify.com only. 

[Promer-Alena]

Hi @Satin4u 

This email sounds like a phishing attempt, Shopify does not ask merchants to reply with "GUIDE" or request payments for security services. The fact that someone contacted you on Telegram and asked for a code is a red flag. Do not share any store credentials or make payments.

To verify, check if the email is from an official @shopify.com domain (not a random address). You can also log in to your Shopify admin and check the Support messages section. If you're still unsure, reach out to Shopify Support directly via their official website to confirm. Stay cautious and never provide sensitive information to unverified contacts.