Is this Shopify email a scam?

[jchristie9]

store+73603481849@t.shopifyemail.com

I ordered an item from the store however, when I try to look up the business, there is absolutely nothing on Google or any other social media platform. I tried to emailing the business and still haven’t heard back yet. I placed my order February 2 and haven’t got another email since the “confirmation email” which is extremely vague. 

[Laza_Binaery]

Hi @jchristie9 

Welcome to the community. That email is a default from Shopify when store did not fully setup emails and connection to the domain name. Could be one of red flags for scam store, though.

Could you share a link to the actual store?

[jchristie9]

that’s the thing is there’s really no specific link for the store. I tried to click on the link attached to the email and it brings me to a download file not an actual link. Which is definitely a red flag in end of itself. The company is Cerulia&Co New York or CeruliaCo. 

[Laza_Binaery]

Thank you reply. I found maybe the store you mentioned but it is closed not. It looks like a scam for sure. 

Here is a snapshot from January 30th:

https://web.archive.org/web/20250130000248/https://ceruliaco.store/

You probably clicked on some social platform link and went directly to the product or checkout.

What can you do? As a store is closed not sure if reporting a merchant can help but you can just to be sure.

https://www.shopify.com/legal/tools/report-an-issue/report-a-merchant

Select either Issue with an order or Fraud.

Try to contact your bank to stop the transaction, say it is a fraud. But do not get much hope in a refund.

If you have a few minutes also check our post on scam/fake stores

https://www.binaery.com/blogs/guides/spotting-fake-shopify-stores-a-guide-to-protecting-yourself-fro...

Stay safe

[jchristie9 · Accepted solution]

awesome I appreciate you so much thanks for your help!