Re: Is transaction fee applied on store credit payment?

Solved

Is transaction fee applied on store credit payment?

happyjoe
Tourist
5 0 1

Is transaction fee applied on store credit payment?

 

Context: Item cost RM100. Shopify transaction fee at 2% and third-party payment transaction fee at 1%

 

Scenario A: Customer paid RM100 in-full via credit card and, a few days later, request for a refund.

Question: Will the Shopify transaction fee be refunded to the merchant?

 

Scenario B: Customer pays RM100 in-full via store credit and, a few days later, request for a refund.

Question: What is the transaction fee structure?

Accepted Solution (1)
Emily
Shopify Staff
1408 103 194

This is an accepted solution.

Hi, @happyjoe.

 

Thank you for your reply and more information. 

 

No, there is no transaction fee for a customer who paid with store credit as our platform treats this like a cash payment. 

 

Please let me know if you have any further questions! 


Talk soon, 

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 6 (6)

DelightCart
Shopify Partner
1242 82 157

@happyjoe When you use Shopify Payments, you aren't charged third-party transaction fees for orders that are processed through Shopify Payments, Shop Pay, Shop Pay Installments, and Paypal Express, and you aren't charged transaction fees on manual payment methods such as cash, cash on delivery (COD), and bank transfers.

Click Here.

Delight Cart - It's time to turn your visitors into loyal shoppers! 

Delight Loyalty - Increase repeat sales quickly and build lifelong customers loyalty.
happyjoe
Tourist
5 0 1

I understand that there is no transaction fee if I'm using Shopify Payments. However, my business is in Malaysia. So, I need to incur 2% Shopify transactions AND 2% from my third-party payment provider.

 

Back to my initial question and context set out above. How is Shopify transaction fee charged on a refunded order when the customer paid fully using Shopify store credit (referring to scenario B).

Victor
Shopify Staff
2571 236 545

Hi @happyjoe,

 

Thanks for reaching out. When the customer initially paid via store credit, was a transaction fee charged on the order? Was the order an online order or a POS sale?

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

happyjoe
Tourist
5 0 1

Our website have not gone live yet, hence, we are not able to see if transaction fee was charged on the order. We only do online orders.

 

So, is there any transaction fee for a customer who paid the order in-full via store credit?

Emily
Shopify Staff
1408 103 194

This is an accepted solution.

Hi, @happyjoe.

 

Thank you for your reply and more information. 

 

No, there is no transaction fee for a customer who paid with store credit as our platform treats this like a cash payment. 

 

Please let me know if you have any further questions! 


Talk soon, 

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

happyjoe
Tourist
5 0 1

@Victor I saw a few discussion related to transaction fee that you have answered on Shopify Discussions. Appreciate your expertise on the above.