Is transaction fee applied on store credit payment?

[happyjoe]

Is transaction fee applied on store credit payment?

Context: Item cost RM100. Shopify transaction fee at 2% and third-party payment transaction fee at 1%

Scenario A: Customer paid RM100 in-full via credit card and, a few days later, request for a refund.

Question: Will the Shopify transaction fee be refunded to the merchant?

Scenario B: Customer pays RM100 in-full via store credit and, a few days later, request for a refund.

Question: What is the transaction fee structure?

[DelightCart]

@happyjoe When you use Shopify Payments, you aren't charged third-party transaction fees for orders that are processed through Shopify Payments, Shop Pay, Shop Pay Installments, and Paypal Express, and you aren't charged transaction fees on manual payment methods such as cash, cash on delivery (COD), and bank transfers.

Click Here.

[happyjoe]

I understand that there is no transaction fee if I'm using Shopify Payments. However, my business is in Malaysia. So, I need to incur 2% Shopify transactions AND 2% from my third-party payment provider.

Back to my initial question and context set out above. How is Shopify transaction fee charged on a refunded order when the customer paid fully using Shopify store credit (referring to scenario B).

[Victor]

Hi @happyjoe,

Thanks for reaching out. When the customer initially paid via store credit, was a transaction fee charged on the order? Was the order an online order or a POS sale?

[happyjoe]

Our website have not gone live yet, hence, we are not able to see if transaction fee was charged on the order. We only do online orders.

So, is there any transaction fee for a customer who paid the order in-full via store credit?

[Emily · Accepted solution]

Hi, @happyjoe.

Thank you for your reply and more information. 

No, there is no transaction fee for a customer who paid with store credit as our platform treats this like a cash payment. 

Please let me know if you have any further questions! 

Talk soon, 

[happyjoe]

@Victor I saw a few discussion related to transaction fee that you have answered on Shopify Discussions. Appreciate your expertise on the above.