Issue with Google Misrepresentation Policy Merchant Account Suspended

[Thebestpuzzles]

Hello, we need help and assistance.

After connecting our Shopify Store to Google Merchant we got Google Merchant account suspended, so we can't advertise on Google.

We checked several times, and can't find the issue and how to unblock Google Merchant
- We are a Brand Owner, trademark registered with USPTO, and the manufacturer of our products.

- Online store www.foxsmartbox.com Verified Claimed
- We put Contact Us on the footer and that matches  info on Google merchant 

- We have return/refund/shipping policies set up both on the website and Google merchant
- The product itself is quite straight, with nothing really to misrepresent. We are a manufacturer here in the US.

Google is no help and we feel miserable not being able to advertise, it's quite depressing. What are we missing here?

Please help.

[EmmanuelFlossie]

Here is a more specific reply based on your website:

Make sure to add in stock or out of stock info on the product landing page.

I recommend you add your business address, business name and business hours in the footer of all pages.

On your contact page, add your address, contact form, business name, business hours.

Also make sure every email address is hyperlinked.

You might have more issues so make sure to check:

https://support.google.com/merchants/answer/6150127
https://support.google.com/merchants/answer/6363310/follow-the-merchant-center-guidelines
https://support.google.com/merchants/answer/7052112
https://support.google.com/merchants/answer/4752265
https://support.google.com/merchants/answer/13693865
https://support.google.com/merchants/answer/6149970
https://support.google.com/merchants/answer/9158778
https://support.google.com/merchants/answer/6150244

[Thebestpuzzles]

Thank You, tried and implemented all of this, but after Google review, the suspension stays... Misrepresentation.