Issue with sender address of emails from my Shopify store

[Vatra]

Message: Hello Community,

I'm facing a challenge with the sender address of emails generated by my e-commerce platform and am seeking guidance.

Brief Summary of the Issue:

• My store is set up to send emails from a specific business email address.
• Recently, customers have been receiving emails from a different, platform-generated address.
• This issue arose without any changes being made on my part.

Steps Taken:

• Verified that the platform’s email settings are correctly configured with my business email.
• Checked DNS settings including SPF and DMARC records.
• Contacted domain hosting support who confirmed that DNS settings are correct but offered no definitive solution to the issue.

Seeking Advice: I’m looking for insights or suggestions on what might be causing this change in the sender address. Are there general settings or adjustments within e-commerce platforms that could be reviewed or altered to address this issue?

Appreciate any help or guidance from the community. Thank you for your time.

[ebutton]

I'm having the same problem and would love to find a solution!

[Victoria]

Hi, @ebutton.

Welcome to the Shopify Community, and thanks for sharing your question.

I understand you're experiencing issues with your sender email address? To confirm, customers are receiving emails from a different email address? Are you able to provide a bit more context? 

[ebutton]

Hi Victoria,
Thanks for responding. Yes, it seems like when we send email updates, our
subscribers receive their emails from this address:
store+81097425179@g.shopifyemail.com
We had a customer reach out and tell us this as well as saying our email
was sent to his junk folder.
I had set and confirmed the sender email to be ebutton@zoaeng.com in the
settings.
Thanks for any help you can provide.
Eric

[Victoria]

Thanks for following up!

Based on the email address you shared, this may appear if your email domain hasn’t been authenticated. As a result, recipients will see your email as store+81097425179@g.shopifyemail.com. 

To resolve this issue, you'll need to authenticate your domain and ensure your domain has a DMARC record. You can follow these steps by going to your Settings > Notifications section. In the Sender email box, there may be a yellow banner indicating the following: Domain authentication has failed. Review your DNS configuration and try again.

[mydadsalesavon]

Hey Victoria, i am having the same trouble as above. but my domain has been authenticated. what would be the next steps? 

i'm using a google workspace email, and now that it is owned via squarespace, so not sure if that makes it any more confusing.

i would love a full solution to this problem.

[SikiMiki]

mine is authenticated as well but still sending from such email: store*******@g.shopifyemail.com, victoria, please tell us what to do