Issue with Translations in Discounty Content using Shopify Markets

[OpinStar]

Hi everyone,

I’m currently running a Shopify store with two languages, English and German. I’m using Shopify’s Markets feature for the translations. For discount pricing, I’m using the Discounty plugin to create quantity-based discounts for my products.

The issue I'm facing is that some of the content generated by the Discounty plugin isn’t being translated correctly. While the general site content translates seamlessly between English and German, the discount tables from Discounty remain in the original language.

Has anyone else experienced this issue? Is there a way to ensure that all content, including that generated by third-party plugins like Discounty, is translated properly through the Markets feature? Any advice on a workaround or a setting I might be missing would be greatly appreciated!

Thank you for your help!

[DaisyVo]

Hi @OpinStar 

It sounds like you’re dealing with a frustrating issue where Shopify Markets is handling most translations well, but the Discounty app isn't translating its discount tables as expected. I’ve seen similar cases where third-party apps don’t always integrate fully with Shopify’s native translation system, and this often happens because apps store content differently than Shopify’s built-in pages.

Why This Is Happening:

Shopify Markets primarily translates content stored within Shopify’s own system, but apps like Discounty often generate their own content dynamically. If Discounty doesn’t support Shopify’s native translation API (or doesn’t store its discount tables in a way Shopify Markets can detect), the translations won’t apply automatically.

Solutions & Workarounds:

1. Check if Discounty Supports Shopify’s Translation API

• Go to Apps > Discounty in your Shopify admin.
• Look for any translation settings within the app itself.
• Some apps have built-in translation options or an integration with Shopify’s translation system.

2. Use a Third-Party Translation App

• If Discounty doesn’t support Shopify’s native translation system, you might need an additional translation app like Langify, or Transcy.
• These apps allow manual translation of third-party app content that Shopify Markets might not cover.

3. Manually Translate Discounty Content (If Possible)

• Some apps let you manually edit the displayed content.
• Check in Discounty’s settings if you can add translations for the discount tables.

4. Contact Discounty Support

• Since this issue is app-specific, reaching out to Discounty’s support team might be the quickest way to find out if they have a solution.
• Ask them if they support Shopify Markets translations or if there’s a workaround.

5. Custom Code Fix (If You Have a Developer)

• If Discounty allows custom CSS/HTML modifications, a developer might be able to add localized versions of the discount table content.
• This would be a manual fix but could work as a last resort.

Let me know if any of these work for you or if you need help troubleshooting further!

Best regards,
Daisy