Issues Deactivating Facebook Commerce Account

[bao-us]

Hi, 

We've set up our Facebook commerce account via the Shopify app. We've tried to deactivate our Facebook commerce account from within Shopify and we are unable to do so. 

I've followed the instructions published by Facebook (https://www.facebook.com/business/help/332237491329226) and spoken with their support team as well. Neither attempt was successful. 

They referred me to your help forum for a solution since the commerce account was created by Shopify.

How do I deactivate our commerce account?

Thanks! 

[Emilycause]

Hi, 

I have same issue and it's been 2 month now, and no one can help me to fix this.

Have you ends up fixed it? Can you please tell me how to do ?

Emily