Issues with creating shopify customer support email

liddy21
New Member
10 0 0

Hello, 

 


I have a new shopify store & I am having issues with getting a customer support email put together. I have created a forwarding address, but I need to be able to respond to customers with the support@xxxxx.com domain, instead of my personal email that emails are forwarded to. 

I have tried setting up hosting with Zoho mail and it seems that everything has been verified but my test emails to the support@xxxxxxx.com are not being delivered in the Zoho account. 

I realize you may not be able to help as far as Zoho is concerned, but someone tell me the EASIEST way to create a support email address? I don't believe my domain is a shopify hosted domain (I am also not sure how to check if it is). 

 

Thank you so much for your help. This is a big issue I am facing and can't figure it out by researching on google. 

Replies 3 (3)

BPJWebDesign
Shopify Partner
40 2 4

@liddy21 - just to confirm, you are looking to set up a business email (ex: Your store's name is ABC Toys and you are trying to set up a support@abctoys.com)? 

Paul Bellantoni
Need help with your store? pbell11970@gmail.com
liddy21
New Member
10 0 0

That is correct. I understand how to set up forwarding addresses so emails sent to the support@abctoys.com get forwarded to my personal gmail account. I can't figure out how to set it up so when I respond it sends from support@abctoys.com

Zoho has just recently started working for me with email hosting. I can send and receive customer emails through zoho mail. I now want to be able to log into Outlook or gmail with my Zoho account to respond to customer inquiries since I am familiar with those platforms. 

I mainly was curious how most people go about it. If customers can send messages to support@abctoys.com, that is great, but it doesn't really mean anything if you respond to those emails with [REDACTED] that it gets forwarded to.  

BPJWebDesign
Shopify Partner
40 2 4

@liddy21 - 100% agree, thanks for clarifying. You would log into your domain provider (whomever you pay for your domain) and you can choose the option to create a business email from there. 

Paul Bellantoni
Need help with your store? pbell11970@gmail.com