it wont let me buy a domain

PortaBeats
Visitor
1 0 0

I'm trying to buy a domain and when I try to buy them it comes up with something saying that it 'can't be registered' and I've checked the availability and it's available to buy but it won't let me please can somebody help.

Reply 1 (1)

Blair
Shopify Staff
1712 243 212

Hi @PortaBeats,

 

Thank you for reaching out to the Community. I'd be happy to provide some assistance with purchasing a Shopify managed domain, to ensure it gets resolved. 

 

If you haven't done so already, I'd encourage you to attempt some local troubleshooting steps. This will allow us to help determine whether the error is related to a browser issue and/or Shopify directly. For ease, I've gone ahead and shared those steps below for you to complete to see if this helps to resolve:

 

  • Clear your Cache and Cookies.
  • Access the shop in an Incognito Tab. 
  • Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
  • Try Another Device. 
  • Try accessing from the Shopify Mobile App. 
  • Try Restarting your device.
  • Make sure your device is Up To Date. 

 

After completing all of the outlined steps above, you continue to receive that error, you can connect with us directly. This will allow our support team to take a closer look as we wouldn't have access to any account details through the Community. 

 

To connect, you can: 

 

  • Head over to our Help Center.

  • Enter into the chat box Contact Support.

  • Log into your shop.

  • Select one of the available support options.

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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