Did anyone had too many fradulent orders problem before? How did you deal with it?
We used fraud filter app to block some frequently presented zip codes and some emails/phone numbers. We also turned on manual payment capture to avoid more transition costs, according to shopify support's suggestion. Besides, we did contact all customers, if there are orders are less suspicious, in case we missed any real customers, but sadly, none of them are real. Even for the few ones that passed risk check, the card holders, who were reached by phone numbers from billing info, told us they didn't make the purchase. This was really fraustrating that some potential card stealing scammers can pass the risk check.
We've tried anything we can, but we are still keep getting fraudulent orders......I suppose our store is targetted by some scam teams. Did anyone know what else we can do like reporting this to somewhere, except just waiting for the scammer to lost their interest?
An overview of our poor order records:
Thank you for all of that context to give us a better understanding of the situation.
I understand the complexity of the issue when you receive fraudulent orders and have taken all of the necessary precautions to prevent these orders from coming through.
I would like to share a few suggestions of my own to help further prevent fraudulent orders being processed and ensure you're able to avoid these frustrating situations in the future.
Tips to help prevent fraudulent orders:
I would also like to share a couple fraud prevention apps that can assist you further with fraud prevention measures.
My store is currently experiencing this same exact issue over the past week. You had asked about waiting to see if the scammer lost interest, which wasn't actually answered by the support team. So, did the scammer eventually stop; did you do something else to help negate this issue; just looking for insight into this because as you know it is very, very frustrating. Thank you for your time.
Our store is getting a lot of those fake orders too, Shopify does not offer any way to stop these orders from coming in. The fraudulent orders come under the names of "fsgrdr BOSTHL", "wdawfesg fsgf", "ESPTQPR ESPTQPR", "SAFSB AFEGSB" and many more.
This is just a sample of the 120 orders we received today Sep20, 2023.
This is very frustrating. This has been going on for 3 months now.
We used "Fraud Filter" but this app does not stop those crooks from getting in, we are also using "Blocky" and "Bloky", but these don't help at all.
I wish there was a way we could block these crooks from entering orders.
We my have to find another commerce platform that provides better ways to block the unwanted customers.
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