Keep getting suspended for Acceptable Use Policy (AUP) on brand new stores

[OnePoorKitty]

I've run Etsy stores in the past and used Shopify to manage my inventory a few months ago. However, as soon as I started accepting payments through Shopify by redirecting Etsy customers to my Shopify store, I began experiencing issues with Shopify's policies. My account was suspended, and since then, every time I create a new account, it gets suspended as well, even after I appeal by submitting my business documents.

I've followed the appeal process using the form link provided in the suspension emails, but my appeals keep getting rejected. Customer support has been unable to resolve this issue or any kind of issue actually. The last time I created a store was yesterday, and after placing a $5 test order, I was suspended again today. This happens every time, whether I place a test order or not.

I'm reaching out here because Shopify's customer support has been no help, and this issue has been ongoing for months. Can anyone offer assistance?

(Location: USA)
Ticket ID: d6ba063e-67e1-49dd-b8ca-ead79ea47307

[Kitana]

Hi @OnePoorKitty. Thank you for reaching out to the Shopify Community. 

When it comes to account terminations we are not able to see the reason for the suspension. Only the team you received the email from will be able to see that and know any details. You can reply to the email you received about your store being closed and ask for the team to provide more information. Depending on what the reason is they might be able to share this with you but they might not. Again, I can't access the ticket you have provided to gather any context so I'm not sure why your store is being closed, but I would suggest waiting for our team to get back to you if you are waiting on an appeal or have asked any questions. I also recommend going over the Shopify Terms Of Service just to make sure you are abiding by the terms. If you have used the same payment gateway each time you have signed up, try using a different one. These are just general suggestions since I cannot access the reason why your store was closed. 

[OnePoorKitty]

I appreciate your attempt to help, but it seems like the response I received is a generic message that doesn’t address my specific issue. It’s clear that you did not read carefully, as the advice given was something I had already tried.

I'm looking for advice from someone with firsthand experience, as I’ve already contacted Shopify directly. Your response isn’t helpful and, honestly, it’s making things more frustrating.

Please refrain from replying further unless you can provide more targeted assistance.

Thank you for understanding.