Klaviyo Causing Issues For My Shopify Site On mobile Devices

[creativejim]

Hi Shopify People,

We have a Shopify site (labellaumbrellas.com.au) that uses Klaviyo integration for our forms.

It's a pop-up form that disappears for a few days once you have dismissed it.

On the desktop site everything is fine but on a mobile device we have navigation issues where some links can't be clicked and when you click on our search icon the search box comes up along with the keyboard but also with icons for passwords, payment details and location - and we cannot type in the search text space.

It's like there is something invisible covering/blocking our interaction with the website on sections of the screen.

If we uncheck Klaviyo integration in our admin the problem goes away but we need the information it provides so...

Does anyone have any thoughts on what might be causing the problem?

Thanks.

Regards,

Jim Kellam

[creativejim · Accepted solution]

Hi All,

Further investigation seems to indicate that the pop-up itself is the problem rather than anything to do with Klaviyo.

Thanks for your time.

Regards,

Jim Kellam