Klaviyo checkout started flow sends users to the url "/none"

[Andrew_and12]

Hi there, 

Could someone help me figure out why our Klaviyo Checkout Started flow emails are sometimes sending people to a “/none” url?

I looked at the activity details in Klaviyo and it shows:

"responsive_checkout_url":

NULL

"checkout_url":

NULL

When users receive this URL they just basically get sent to a blank page, not even to our site. 

I’ve tested this and looked at dozens of people’s activity details for the checkout started flow, and it looks like about 30% of them are actually getting a link to their restored cart. The rest are being led to nowhere. 

Do you have any idea why this is happening?

Our Checkout Started flow is setup the default way and hasn’t been changed in over a year. We’re only noticing that this issue started in the last couple of months. 

We recently removed a button that let users go straight to checkout and skip the cart page but that didn’t fix it. 

Do you have any thoughts on this? 

It seems like the issue is because Shopify is only sometimes getting all of the cart data pushed up to Klaviyo. Maybe our store is too slow? 

Any thoughts or suggestions are welcome. 

[PaulNewton]

Hi @Andrew_and12 Did you research the keywords? https://www.google.com/search?q=klaviyo+responsive_checkout_url+null 

For third party services you need to to take up issues with that third parties support.

READ: https://community.shopify.com/c/blog/how-to-get-support-from-the-community/ba-p/2254458 

In general for almost all problems you need to dial in and be able to reliably reproduce an issue step by step , even if you don't know understand the technicals it's okay because then that means other people can reproduce it the issue, this drastically increases the chances of better outcomes.

Beyond that you've created a unicorn by not providing enough detail for other people on the outside to reproduce the issue for inspection or even guess at what the problem could be unless you luck out with someone stumbling on this who has had the exact same issue and the time to give you a solution/walkthrough.

It's barely even clear by guesswork if this is related to one-page checkout or not, if other apps are involved if the site-which-wasn't-provided has other errors, etc etc.

If you often have issues with long turn around times for solutions,  or get no answers, then also read: http://www.catb.org/~esr/faqs/smart-questions.html 

Good Hunting.