Lack of support from being hacked

Lack of support from being hacked

Blemsmith
Visitor
1 0 0

=I am locked out of my account, since some hacker decided to break into my shop webpage abd change the banking details to theirs without my knowledge. I have tried to get in touch with them, but have no way of accessing the chat because im locked out. I am beyond frustrated with their lack of timely service, regarding getting my shop back up and running. Is there a phone number or any other way to contact support?

Reply 1 (1)

ameliastan
Visitor
1 0 0

Unfortunately, without access to your account, it may feel like you're stuck. To get this resolved quickly, I recommend checking the support page of your platform for any direct phone number or live chat option. You can also try reaching out to their social media support channels, as many platforms provide help there. In the meantime, continue following up with their support team via email to keep a record of your case for reference.