Legacy Plan: How long will it be available?

[CrazyDoubleJ]

We are using the legacy plan which costs $29 per month. We usingfeatures (staff, collections) that are not included in the new "Basic" plan for $29. Upgrading to the "Shopify" ($79) would be almost 3 times more expensive! 

So my questions are:

- How long can we use the legacy plan?

- Are there scenarios when the legacy plan will stop working? I read from users who could not re-activate the legacy plan after pausing and re-starting the site. Are there other scenarios?

- Are there other features missing than described here: https://help.shopify.com/en/manual/intro-to-shopify/pricing-plans/plans-features/shopify-starter-pla... 

- Are there plans for a new plan with a  more moderate price tag?

Changing plans and fees is understandable, but charging almost 3 times for the same features is imho insolent.

Greetings
JJ

[KellyP_RindLdy]

I, too, am on the older legacy plan. NO one can tell me what my in person and online credit card swipe feeand percentage is either.  I am holding off on an upgrade because I do not currently see any benefit to doing so.

[PaulNewton]

Too right, If you don't need new features on other plans just avoid any change to billing.

Expect anything that affects/interrupts billing to run the risk of voiding a legacy plan,  even adding a 2nd store to the same plan isn't something a legacy plan should toy with if they love their pricing.

Legacy implies staleness and lack of change.

It's an internal process, think it through keeping legacy accounts is a burden, or a loss leader, or fulfills some other aspect in trade for less revenue.

So it's any businesses interest to not give exact specifics of such things; as any such list can create false expectations as it may seem like some sort of guarantee that ONLY those defined things may trigger a policy when there may be undefined things.

[KellyP_RindLdy]

We're a no-loss leader, nor stale, and we are in the top 8% of stores across the platform, which has continued growth since 2018 when we first launched.  As of now there is no perk or need to change.  When we do our wholesale portal, it will be inevitable.   However, I still feel Shopify should be transparent when a paying customer asks how much credit card swipe fees are and what percentage we are charged for online and in-person sales.  We accept EBT at our store and may change to an entire new POS platform in our brick and mortar their Credit Card/EBT have a 1.8% transaction fee and .17c swipe fee vs. what I can see with the upgraded plans of 2.5% and .30c.

[PaulNewton]

Reread my post for proper intent: "loss leader", "Legacy implies staleness and lack of change" were explicitly about how to model pricing plans for millions or merchants on the platforms part of the equation

It was NOT a critique of your specific business. 

This type of misinterpretation is a great example of what I'm talking about for why platforms aren't in a habit of giving such specifics to internal policy.