Legal @ Shopify Holding my Funds for 120 days (exp. 1/5/24)

Legal @ Shopify Holding my Funds for 120 days (exp. 1/5/24)

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Hi Team,

I hope this message finds you well. I'm reaching out regarding my Shopify store, formerly known as "WXY" and now operating under the name "XYZ".

Back in August 2023, after some initial hurdles, I got the store up and running smoothly. However, on September 7, I received unexpected news from Shopify legal, stating that I could no longer use Shopify Payments. Despite my efforts to understand the situation, the details remain unclear due to security and privacy constraints. Legal mentioned that my pending payouts would be held for 120 days and released on January 5, 2024.

Navigating this situation has been challenging, especially as my business faced difficulties with the withheld funds. I've managed to endure and survive, but as of January 8, 2024, I've sent a request to legal for an update on the matter and a release of my funds.

Unfortunately, I haven't received any response from them. Meanwhile, I've been contacted by Shopify billing for the annual subscription, even though I currently can't utilize the service.

I'd appreciate any assistance or guidance you can provide to help resolve this matter promptly. Your support means a lot as I work through these challenges.



Replies 5 (5)

Shopify Staff
1121 99 200

Hi, @FlippingDaily 


Greetings, and thanks for posting your frustrating circumstance. 


While we would love the ability to assist you via the Community Forums, we unfortunately don't have access to specific accounts due to this being a public forum. I can, however, provide some general context that the 120 hold expires on the day our team mentions, however is not deposited on that day. Generally once the hold expires the funds are then processed into your next payout.

As such, we recommend waiting a bit longer as the processing time for these funds can be a few more business days. If you still do not have your funds please reply to your original thread with our legal team for assistance.

Best of luck!

Skye | Social Care @ Shopify
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New Member
5 0 0

Hi, same issue. Did you resolve? If yes, after how much days you received your funds in hold?

New Member
20 0 0

have you received your money again? please answer me

2 0 0

I received my funds 130+ days after legal shut me down.

New Member
4 0 0

What did you have to do to get it?