List of Customers that issued a chargeback ( fraudulent transactions and chargebacks )

I_want_answers
Tourist
7 0 5

Hello everyone in the community here,

I just had enough of customers putting chargebacks and scaming people.

We have most of the chargebacks from the US where customers say they never received the item or declare a faudulent transaction.

We then started sending everything signed for but we still get chargebacks.

 

SUGGESTION

I'm looking for a website that all shopify owners can list addresses and names as well emails used for fraudulent transactions.

Would anyone be up to that?

I can create an app based database and you can search if a particular email or address has been created in the past a fraudulent transaction.

 

I am just starting the conversation, would anyone be into this?

 

Thanks

Replies 2 (2)
dylanpierce
Shopify Partner
153 3 61

It's highly frustrating that chargebacks are being abused in this way. They were intended as a protection against identity theft, but some consumers are using it was a means of digital shoplifting without recourse.

I'm taking a slightly different approach. By requiring additional KYC (Know Your Customer) rules at checkout by requiring a valid ID and matching selfie - you have indisputable evidence that this person intended to make the purchase.

The billing address is validated against the Drivers License of the customer.

Problems with building an unofficial block list:

## The information it is built on is unstable and not unique

You could only share billing details & reported names of customers. Customers move addresses and names aren't unique. if a Bob Smith shows up on this list, all of the other Bob Smiths would be blocked from making transactions in this network.

## It's only as trustworthy as the shops participating

All it takes is one negligent or bad acting shop to ruin the effectiveness of this list. By making this a voluntary process, a bad acting merchant could stuff the list with fake data easily.

You would need to validate each participating merchant in order for them to be part of the program.

Just pointing out issues with this approach. It's been tried historically with IP addresses and it's just isn't effective. 

Founder of Verdict - Anti-Fraud Apps for Shopify
  • Blockade - Easily block countries, IP addresses, VPNs
  • Real ID - Verify your customer's real IDs easily & securely
Trevor
Community Moderator
3105 403 634

@I_want_answers 

While we can appreciate that chargebacks are a frustrating situation, sharing customers' personal information will go against Shopify's Acceptable Use Policy, which you agree to when you use Shopify. Sharing customers' information on the Community forums will also go against our Community Guidelines and Code of Conduct.

@dylanpierce makes some excellent suggestions on how to reduce the chances of receiving a chargeback. However; we also offer documentation on chargebacks and how to reduce your chance of fraud in our help centre. 

 


Trevor | Community Moderator @ Shopify 
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