Local Delivery Charges not calculating properly based on delivery radius.

dvlwearsparsley
Visitor
2 0 0

I own a cottage bakery where I personally deliver orders, and have my local delivery set up with order minimums, and sets of delivery radii, and the dollar amount for delivery based on each delivery radius set.   I had someone order from 10.6 miles away, and got charged for the 5 mile radius set.   Is there any way that we can calculate delivery distance based on route vs. radius?  Where I live, the roads don't always make sense, and a residence that may be within the 5 mile radius, is 10 miles or more via route.  

Replies 3 (3)

Skye
Shopify Staff
1070 96 191

Hi, @dvlwearsparsley 

Greetings, and thanks for posting!

With Shopify's native Local Delivery features, the radius is determined "as the crow flies," meaning the shortest direct distance. Our system uses Google Maps API to determine this. Thus, if you feel there is an error in the calculation, please reach out to our live team to investigate. 

However, in the case the radius is correct, but isn't working for your needs, you may want to either increase your radius, or consider using a third party delivery application like Zapiet. Which will allow you to more finely tune your desired settings.

Skye | Social Care @ Shopify
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JBsBarnyard
Visitor
1 0 0

Can Shopify please update their settings to allow owners to choose if the distance is measure by radius (or "as the crow flies") or actual driving milage (or the route taken on Google Maps)? We are in the same boat. Customers are not getting charges for the correct amount of mileage actually driven by our delivery drivers. 

Skye
Shopify Staff
1070 96 191

Hi, @JBsBarnyard 

 

Thanks for joining the conversation!

While I can't guarantee the change, I will absolutely submit the feedback to our developers on your behalf.

Skye | Social Care @ Shopify
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