LOCKED DOMAIN

[clxapparel247]

I have been having this issue with my locked domain two many times, one minute Shopfiy send me a notice it is unlocked. Then the next month they send my a notice that  it is locked. THE BIGGEST ISSUE IS TRYING TO GET HELP FROM A PERSON NOT AN AUTO RESPONSE CHAT THAT WHOLE PROCESS IS A WASTE OF TIME.  Unfortunately, I have been with Shopify for so long it would be very frustrating to start all over with a new platform, because I would surely cancel this PATHETIC PROCESS!! because this new policy not contacting them through email or phone support is TRASH!

This is the message I received from Shopify over a month ago Your domain has been unlocked and can be transferred to another hosting company. Provide the transfer code  to the new registrar to complete the transfer.

Last week they sent me a message it is LOCKED! with no explanation on WHY! AND OF COURSE NO HELP

FROM a HUMAN SOURCE!  No sure if anyone can help but I truly appreciate it if possible.

Yes, I went through all the steps they said I need to do to unlock my domain nothing is working.

thank you, Deborah