Locked Out and I Don't Have Two Factor Access

[David357]

Hello,

I know my password to my profile but when I login, it's asking me to use my two factor authentification but I don't have access to that or my recovery code. How do I login or reset my account?

[BrettDuck]

Did you set up Authentication using DUO Mobile APP on your phone. Also search your hard drives for a file called shopify_recovery_codes.txt in case you were lucky enough to have downloaded it originally. Do not expect to get help from Shopify Support as they have decided to change the support to a robot chat instead of direct contact with a human being.

[David357]

Thank you! This was a big help! I was able to find it on my hard drive. Thanks again for the help!