I am facing the same issue. They have banned my account for the reason of some security issue... i have no words here... that they have snatched my livelihood. I am still working towards resolution. but no answer as to what caused the termination of my account.
And now I’m going thru exactly as you described above. It’s been three weeks now.
and every two days Inask for an update. And am told that they understand how access to my account is so important and my ticket has been escalated. And to be patient.
I’ve always had great help from their support staff over the last ten years. So this, issue which is by far the most critical I have had using Shopify, is becoming increasingly frustrating.
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