Locked out of account

[vynlcreationspl]

I currently have a second shopify account that im locked out of. Its asking me to verify through two step authentication, its saying it sent a code to a phone number but I never added a phone number to the account. So when it sends the phone number it just says it send it to 000 - 000 - 0000. This is really stupid and I cant be the only person struggling with this, is there any way to get back into this account through authentication please.

And before you ask no, I do not have a recovery code or even know where to get one.

[Moira]

Hey @vynlcreationspl,

Thank you for reaching out and sharing your question.

We’re not able to provide account-specific support via the community forums, the next best step is to contact Shopify Support via the Shopify Help Center so our team can look into disabling two-factor authentication for you. When contacting support, please ensure the account owner is making this request. 

How to contact Shopify Support:

• Navigate to the Shopify Help Center and select I don't have an account (as you're unable to log in at this time.)
• Select Account > Logging in from the topics provided.
• Scroll down to Get Support to view our available support options.
• I recommend selecting the Live Chat option to connect with a member of our team.

Let us know if you have any additional questions or concerns!