All things Shopify and commerce
I currently have a second shopify account that im locked out of. Its asking me to verify through two step authentication, its saying it sent a code to a phone number but I never added a phone number to the account. So when it sends the phone number it just says it send it to 000 - 000 - 0000. This is really stupid and I cant be the only person struggling with this, is there any way to get back into this account through authentication please.
And before you ask no, I do not have a recovery code or even know where to get one.
Thank you for reaching out and sharing your question.
We’re not able to provide account-specific support via the community forums, the next best step is to contact Shopify Support via the Shopify Help Center so our team can look into disabling two-factor authentication for you. When contacting support, please ensure the account owner is making this request.
How to contact Shopify Support:
Let us know if you have any additional questions or concerns!
Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Photo by Marco Verch Sales channels on Shopify are various platforms where you can sell...By Ollie May 25, 2023
Summary of EventsBeginning in January of 2023, some merchants reported seeing a large amo...By Trevor May 15, 2023
With 2-Factor Authentication being required to use Shopify Payments, we’re here to help yo...By Imogen Apr 26, 2023