Locked - This store is unavailable

jayilboutique
New Member
3 0 0

I'm trying to login as an Admin and still receiving this message.

 

jayilboutique_0-1637171088634.png

 

Replies 5 (5)
Shay
Shopify Staff
531 87 105

Hi @jayilboutique 

 

I understand you don't have access to your store account at this time and aren't sure why. I would make sure to double check your account owner email address and also your junk mail for an email from our business operations or trust and safety team. Most times an email communication will be sent out if our team is restricting access to a store.

 

If you are unable to find any communications about this issue please reach out to our live support for the next steps in resolving this situation. 

 

To contact our live support please follow this link: Shopify Help Center - Contact Support, sign into your store account or continue without signing in, search for your issue and use the contact support button at the bottom of the search results to see all our live support options. 

Shay | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

jayilboutique
New Member
3 0 0

Thank you for your promptly reply, I will verify the junk email.

jayilboutique
New Member
3 0 0

I follow the instruction and can't find the live support button.

Shay
Shopify Staff
531 87 105

Okay! Can you let me know what step you are able to get to?

 

Step 1: Follow this link: Shopify Help Center - Contact Support 

Step 2: Sign into your store account or continue without signing in

Step 3: Search for your issue 

Step 4: Use the Contact Support button at the bottom of the search results to see all the live support options. 

 

If you can also share a screenshot of the last step you are able to get to that will help me with the next steps for you!

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Nick_Marketing
Shopify Partner
851 205 255

Consider sending an email to merchant support, they can look into the account.
Contact page link: https://help.shopify.com/en/questions#/contact/

If the link keeps redirecting to the home page, try opening the link in Chrome Incognito mode.

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