Logging Unactive Account with no access to mail

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I have to log my old shop`s account, i know the password but since its inactive for a while, shopify asking for another code which should be sent to my mail address.


problem is, that domain no longer active, so i dont have any access to mail i had while registering to shopify.

what should i do?

Reply 1 (1)

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Hi @Grego- !


It seems like that this is an account issue. I highly suggest that you reach out to Shopify support team so they can further assist you with this. They can provide you thorough explanation on what to do and take the necessary actions to re-open your account if possible. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the "I still need help" or "chat with a support advisor" option appear.

Please let me know if it works by marking it as a solution!
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