Login

[twickland]

For whatever reason I have two logins.  Last week Sandra was helping me in chat but now when I login from anywhere (other then my home computer) I get the wrong domain/shop.  Is there a way to delete the 'wrong' domain/shop?

[Ollie]

Hey @twickland.

Thanks for reaching out.

I appreciate the context that you have shared as that is helpful. If you would like to remove the other shop that is appearing when you attempt to sign in, you can clear the cache on your browser to have the login screen reset. This should allow you to no longer see both your online store and the other store that is being listed.

With that being said, once you have successfully cleared the cache on your browser, you can attempt to login to the online store that you would like to use. That should allow you to only view your current online store that you are working with open screen.

Let me know if you have any additional questions, happy to help out where I can.

[twickland]

I have followed the info sent but I am still unable to sign into the correct account.

[twickland]

NO I have not heard back for assistance and I have sent several requests but the response time is very long and it has been well over 48 hours from the original response. 

As I did in another request for assistance I attached the automatic payment that has been taken from my account for the correct stores that Sandra had helped me with on September 3, 2021.