Mailing Error

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Hello Team,


I have having issues with my mailing system from Shopify. When I cancel the order, the customer is notified. However, when I try to send the invoice via Shopify it displays an error message as "Invoice can't be sent from [business mail]. Verify this email address and try again".  Knowing that my mail works when I try to notify the customer about order being cancelled but not when I wish to send the invoice, I still when down to "Manage Account" but the mail shows a green tick and says verified. Having trouble why the mail is working only in some areas.

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