Mails regarding unlicensed shopify theme

[Fragrancetester]

I have received emails regarding my store theme being unlicensed. I downloaded my theme from the shopify theme store. I received the mails from [email protected]

i do not know if this is a scam or if it is real.

I hope someone can help me.

[Fragrancetester]

Hi,

thanks. I will ignore the mails that are not verified.

[JasonH · Accepted solution]

@Fragrancetester 

We have been alerted to fraudulent emails from @gmail.com addresses, falsely claiming to raise security or technical concerns about your Shopify store. Please disregard these emails, as Shopify will never use a Gmail, Yahoo, Hotmail, Outlook, MSN, or similar email address. Ensure you do not click on any links or provide any personal information.

To help us investigate, please do not hold back and follow these steps:

1. Obtain the Email's Headers:

   • Refer to MX Toolbox’s guide for Getting Email Headers.
   • Select your email service provider on the left-hand navigation.
   • Follow the steps to download a copy of the .eml file or copy the email's source code into a text file.

2. Forward the email and the header file to [email protected].

Thank you for helping keep our community safe. For any individual concerns or more details, please visit our help page on Protecting your account against phishing, vishing, and smishing.