Major Bug on Shopify - Address Verification - June 21 2024

Major Bug on Shopify - Address Verification - June 21 2024

Karin_Jeske
Visitor
1 0 2

It seems Shopify has launched a new "feature" that is meant to enchance shipping address verification.  The platform now sometimes will not allow us to even enter a completely valid address.  I am not sure how else to report this but we need it to be fixed immediately.

Replies 2 (2)

shadi1
Explorer
74 1 48

I m having the same issue, last two orders are marked as address invalid, i had to double check the address and mark as valid. I really hope customers are not getting address invalid errors when there trying to checkout. That would a catastrophe!

Imogen
Shopify Staff
1861 210 334

Hi there, @Karin_Jeske and @shadi1. Thanks for taking the time to reach out to the Shopify Community Forums with your checkout and address situations. My name is Imogen. It's good to meet you.

 

In order for us to take a look into this situation, as well as collect some information from you and your businesses in order to assist with troubleshooting, we'll need you to reach out to our Authenticated Support Team via our Help Center. This will allow us to collect some information regarding the orders, additional details around these happenings, and collect information around specific examples you've come across. Please reach out to us when you can via the link I provided so we can take a deeper look into this with you.

Imogen | Social Care @ Shopify 
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