Manually send customer an Invoice/Receipt when they've already paid

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Manually send customer an Invoice/Receipt when they've already paid

DanJC
Visitor
1 0 1

How can I send a customer their invoice or a receipt for an order they've already paid for? Because they've paid for it there is no option to 'Request Payment' and no 'Send Invoice' button. The customer is having their parcel withheld from them by customs pending an invoice.

 

Thanks in advance.

Accepted Solution (1)

Made4uo-Ribe
Shopify Partner
9884 2354 2952

This is an accepted solution.

Hi @DanJC 

 

You can generate invoice here then send it to the client via email. 

 

 

Please don't forget to Like and Mark Solution to the post that helped you. Thanks!

 

If this fixed your issue, Likes and Accept as Solution are highly appreciated. Coffee tips fuel my dedication.
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Replies 2 (2)

Made4uo-Ribe
Shopify Partner
9884 2354 2952

This is an accepted solution.

Hi @DanJC 

 

You can generate invoice here then send it to the client via email. 

 

 

Please don't forget to Like and Mark Solution to the post that helped you. Thanks!

 

If this fixed your issue, Likes and Accept as Solution are highly appreciated. Coffee tips fuel my dedication.
Get experienced Shopify developers at affordable rates—visit Made4Uo.com for a quick quote!
Need THEME UPDATES but have custom codes? No worries, for an affordable price.

Jonathan_ezApps
Shopify Partner
24 0 6

Hi,

 

 

Shopify's invoice generator is great, but if you do not want to leave the order page you can use my app ezInvoices, which lets you generate a PDF or print a copy of the invoice directly from the order page. You can then either include it with your package or email it directly to your customer. This all happens automatically and you do not need to key in information into a separate webpage or your accounting software.

 

You can check out ezInvoices on the Shopify App Store: https://apps.shopify.com/ezinvoices

 

If you need anything specific for your use case, then I'll be able to help 

Jonathan

Print and save invoices directly from your order page: https://apps.shopify.com/ezinvoices