Mastercard not ac

Sabranie
New Member
4 0 0

Our Mastercard debit card is not being accepted for billing by Shopify. Our bank says that Mastercard won't work with Shopify because of the high number of fraud transactions. They told us to contact Shopify to find out if there is another way to pay them - with a checking account and routing number for example. I can't seem to find a phone number or way to reach a live agent. I've gone through the help topics and AI chats with no luck. How can I connect with someone to discuss options for paying our monthly subscription? 

Replies 3 (3)

Victoria
Shopify Staff
2071 147 242

Hi, @Sabranie.

 

Thanks for sharing your question with the Shopify Community.

 

I understand you're facing some issues when attempting to pay your Shopify bill. For better visibility, could you share a screenshot of the specific error message you see? Could you also advise if you've tried using a different payment method/card and if you're able to replicate the same issue?

 

When it comes to paying your Shopify bill, the following payment methods are accepted:

 

  • a valid credit card from Mastercard, Visa, or American Express
  • a debit card that is co‑branded with Mastercard, Visa, or American Express
  • Shopify Balance in some regions
  • PayPal in some regions

 

You can find more information in our Billing FAQ resource

 

At this time, async and chat are our most efficient and effective channels for quickly and effectively providing support to merchants, this includes ensuring you can get quick access to resources and other support teams. To connect with our support team, you can create a support request via the Shopify Help Center. 

 

I'm looking forward to your reply and learning more!

Victoria | Shopify 
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Sabranie
New Member
4 0 0

My personal VISA works fine, but we want to use our business account which is Mastercard. How do we setup billing with PayPal?

Victoria
Shopify Staff
2071 147 242

Thanks for your reply, @Sabranie.

 

If you're based in CanadaAustralia or the United States then you can use PayPal to pay your Shopify bills when your billing is set to USD. 

 

To activate PayPal as a billing payment method, you'll first need to Set up PayPal on your store following this guide. Once you've integrated PayPal on your store, from your Shopify admin select Settings > Billing. In the Billing section under Payment Methods, click Add payment method. You should then see the option to Add a PayPal account and the button Pay with PayPal.

Victoria | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog