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Media upload failed

Lex26
Tourist
8 0 5

Hey everyone,

I’m trying to upload new products to my store but keep getting ‘media upload failed to process because the image could not be processed’ 

Does anyone know why and how to fix this? It seems to happening to only some of the images, I’ve never had this issue before but need to desperately get new products onto the site.

Please let me know if anyone has a solution! Thanks 

 

Replies 8 (8)
ponch
New Member
3 0 0

I am having the same issue. Is there any way of debugging the issue?

thetiredealer
Tourist
4 0 2

Did anyone find a fix on this, I'm getting the same issue. Please please help!

masterkey
New Member
1 0 0

I am also struggling to upload media. Tried all different file types and have had mild success uploading from URL but that's it. 

thetiredealer
Tourist
4 0 2
I had to ask a developer to download the images into a server and upload
them with a different URL link. This is fixed the issue, but it seems
Shopify denies certain URL's or simply the server where you access those
images is denying download

BeamJokerFavor
Excursionist
47 2 3

I am having this problem uploading GLBs to to products using the API. I don't know if it is a problem with my code or with Shopify.

HalAtlanta
New Member
1 0 2

Did anyone ever get this figured out?

I can't upload the same animated GIF I uploaded a week ago.

Clock-Worth
New Member
1 0 0


This error shows up when I try to upload pictures below the max permitted Size. PLEASE HELP
File upload failed A processing error occurred. Try again.

BeamJokerFavor
Excursionist
47 2 3

Here is my python script for uploading media.

 

 

def form_query(name):
    username = os.getenv("SHOPIFY_ID")
    password = os.getenv("SHOPIFY_PASSWORD")
    glb_path = get_local_glb_path(name)
    filesize = str(os.path.getsize(glb_path))
    headers = {
        'Content-Type': 'application/json',
        'X-Shopify-Access_Token' :  shopify.StorefrontAccessToken.headers['X-Shopify-Access-Token'],
        'X-Upload-Content-Length': filesize,
        'x-upload-content-type': 'application/octet-stream'
    }
    url = form_graphql_url()
    variables = {
        "input" : [
          {
            "filename": "{}.glb".format(name),
            "mimeType": "model/gltf-binary",
            "resource": "MODEL_3D",
            "fileSize": filesize
          }
        ]
    }
    query = '''
    mutation generateStagedUploads($input: [StagedUploadInput!]!) {
  stagedUploadsCreate(input: $input) {
    stagedTargets {
      url
      resourceUrl
      parameters {
        name
        value
      }
    }
  }
}
    '''
    return {
        'query' : query,
        'variables': variables,
        'url': url,
        'headers': headers,
        'filesize': filesize
    }

 

 

Then I call the query.

 

 

def post_graphql(url, query, params, headers):
    r = requests.post(url,json={"query": query, "variables": params},  headers=headers)
    return r

r = post_graphql(get_glb_dict['url'], get_glb_dict['query'], get_glb_dict['variables'], headers2)
print(json.dumps(r.json(), indent=4, sort_keys=True))