Menu Disappears from Drop Down Menu in Header

[trey75]

I recently installed a new header from Section Store and the menu disappears when I hover over the main menu. If I go back to my original header the problem goes away. Does anyone know of a fix for this? I'm using the Flow theme.

[DaisyVo]

Hi @trey75 

Could you please share the store link and publish an error menu so we can investigate it further?

Best,
Daisy - Avada Support Team.

[trey75]

the website is www.3dprintsbytrey.com

the website is down but the password is oliveristhebest

I don't know how to publish an error menu but you will see the issue once you go on the home page.

[DaisyVo]

Hi @trey75 

We can't access your store ☹️ Could you please re-check it from your end? 

 

[trey75]

https://3dprintsbytrey.com/

That should work.

Thanks!

[DaisyVo]

Hi @trey75 

Are you referring to these 2 sections? https://prnt.sc/_6G2IQ290ebl 

[trey75]

The ones that are in red boxes.

[DaisyVo]

@trey75 

They are still working properly from my end here

 

 

[trey75]

If you hover over GAMING ACCESSORIES, what happens when you move your mouse over to CASES or DOCKS? Does the menu disappear? Because it does for me.

[DaisyVo]

@trey75 

If you hover, and move directly to the menu from the left side, it will work. But if you move a bit to the right side then it will close the menu. 

Screen recording: https://www.loom.com/share/02cfcacb55ca4cf9bb8b92b0325ec4a1

Could you please check it from your end?

[trey75]

I'm having the issue as what was shown in your video. I don't want the menu to disappear when you hover into a dropdown menu. Is there something I can do to prevent this from happening?

[DaisyVo]

Hi @trey75 

I have just escalated your case with our technical team. Unfortunately, we can't help in this situation. It is an issue with your theme code, we can't intervene to the code from the third party platform. 

You should better contact theme provider or Shopify support team for further information about it. 

Hope you can kindly understand. Thank you!