merchant center return policy always rejected

[vmms24]

hello, my return policies always get rejected when configuring on merchant center, no matter what option i choose.

i have active return policies and return rules.  I tried to match return days(ex: 15 days on shopify and 15 on merchant, but still wont work) also tried "no days limited"

what im missing? thank you.

[EmmanuelFlossie · Accepted solution]

Make sure your returns policy on the website is legally complete as well. How many times I see missing details is a lot. To ensure you are legally compliant, get in touch with a legal expert, or use an online company that generate policies for you.

So that you can ensure you are compliant.

[vmms24]

oh, so they read the actual policy to validate it? i just thought it is just some configuration problem. Thank you.

[EmmanuelFlossie]

Yes, they check the policies to ensure what you say in GMC matches what is in your policy on the website.

[vmms24]

Thank you ! its know fixed, i made the policy easier to read and clearer and got accepted.