merchant centre misrepresentation

[primarymenswear]

hi, i am currently facing a GMC suspension for misrepresentation, i am now down to my last review and i need this fixing. i have tried everything i know and can think of. my website is: primarymenswear.com

can anyone help? or recommend any companies

[Viktor_Shtodler]

Hi there,

I checked out your site and have a few tips to help resolve the Google Merchant Center Suspended Misrepresentation issue. Google has stricter rules for popular brands, so your store should look as legit and trustworthy as possible.

Quick tips:
1. Add company info and contact info to the footer: Include your address, company name, phone, email, etc. Create a Contact Us page (not /policies/) with the same info and add a contact form.
2. Add product reviews. Even adding a few manually will build trust.
3. Add a Track My Order page in the main menu. Use app like Track123, etc.
4. Make sure products have SKU numbers: this adds credibility to your shop.
5. If your domain is new, start by gradually building up your product range. Avoid using duplicated products for dropshipping at the beginning. Focus on adding as much unique content as possible.

https://support.google.com/merchants/contact/suspended

[EmmanuelFlossie]

Don't use an @gmail.com email address, instead have one that matches your domain name.

I recommend also checking:

https://support.google.com/google-ads/community-video/307426020
https://support.google.com/merchants/answer/6150127
https://support.google.com/merchants/answer/6363310/follow-the-merchant-center-guidelines
https://support.google.com/merchants/answer/7052112
https://support.google.com/merchants/answer/4752265
https://support.google.com/merchants/answer/13693865
https://support.google.com/merchants/answer/6149970
https://support.google.com/merchants/answer/9158778
https://support.google.com/merchants/answer/6150244
https://support.google.com/google-ads/community-guide/241068758

[primarymenswear]

now what happens if it fails, will i be banned forever?

[EmmanuelFlossie]

Based on what Google told me, no. 

Based on what merchants are telling me, it seems to be yes.

I asked Google and they clearly told me, this is a message before the cooldown period, but I am hearing reports, that this is not the case. So most likely Google don't know themselves. I am asking again.

[primarymenswear]

you heard anything back from them?

[EmmanuelFlossie]

No news.

[primarymenswear]

oh and also, if i have an issue with a google ads account linked to this merchant centre, will this be a problem on the review?

[EmmanuelFlossie]

It's possible that your google ads account also gets suspended.

[EmmanuelFlossie]

If you share your Google support case ID, I can get Google to look into this more deeply. But only share a case ID, regarding the blue message.