Merging customer accounts

21 0 113

I've been asking for this feature to be added for years and the need keeps growing... any chance we can see this in 2018? I have numerous customers who change their email address and then come back to shop and end up creating a new account...the software does not give them the option to update their own email address and they almost always contact me after the fact and my hands are tied. Reflects poorly on my company when its really a limitation of the shopping cart software...

Replies 222 (222)
Shopify Partner
4 0 3

I wondered if that would work.  I started to delete the customer from the order and decided to search through here instead.  Good to know!

Shopify Staff
Shopify Staff
16 9 10

This is an accepted solution.

Hey there! I’m happy to announce that you can now officially merge customer profiles! Thanks to your advocacy and feedback - you can merge customer profiles to ensure you have the most accurate view of your customers.

Identify duplicated customer profiles with the same name, phone number, email address, or another overlapping attribute then merge customers to make sure you maintain quality customer data.

To merge customer profiles:

  1. Search for a duplicate customer in the Customers page of your Shopify admin
  2. Click on the customer’s name and review their customer profile data to identify what data needs to be kept or removed. 
  3. Click into one of the duplicate profiles.
  4. On the bottom right of the profile you will see a heading called, Customer Data.
  5. Click the button in that section that says Merge customer.
  6. Search for the customer profile you intend to merge. 
  7. Complete the merge steps. 


Keep in mind, not every customer profile can be merged. There are some limitations for merging profiles that you can review in the Shopify Help Center.

We know this has taken time, and we appreciate your patience. We are excited to be launching this improvement for you today and look forward to hearing your feedback so we can keep improving your experience maintaining customer data in Shopify.  

Stella | Development Manager @ Shopify
Community Manager
Community Manager
157 4 152

To help ensure feedback on the new Merge customers feature isn't missed we've created a single feedback topic, and locked this particular topic.


If you have any feedback to share please post a detailed message in this topic: Merge Customers - Feedback And Questions



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