Meta Pixel error

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I am trying to run an advert on facebook to promote my Shopify store. I am directing traffic to my store and have set up a Meta Pixel to track customer actions. I have connected the pixel through Meta manager and the facebook app on my Shopify store and, in the facebook test, they are connected. 


When I put in my website ( in the URL section of my Facebook advert I get this message:

"Pixel isn't tracking landing page views

Your Page's pixel is active but isn't associated with this account and will not track landing page views. You can install a new pixel or switch back to optimising for link clicks."


I have looked into everything and spent half a day researching what the issue could be, but can't come up with anything.


Can anyone please help? Thank you!

Replies 3 (3)
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Did you figure out a solution? I am having the same issue

2 0 0

I have the same issue. Did you find the solution? 

Shopify Partner
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Came across this problem too, how did you fix it?