Meta Pixel error

RelovedPedals
Visitor
2 0 0

I am trying to run an advert on facebook to promote my Shopify store. I am directing traffic to my store and have set up a Meta Pixel to track customer actions. I have connected the pixel through Meta manager and the facebook app on my Shopify store and, in the facebook test, they are connected. 

 

When I put in my website (www.relovedpedals.com) in the URL section of my Facebook advert I get this message:

"Pixel isn't tracking landing page views

Your Page's pixel is active but isn't associated with this account and will not track landing page views. You can install a new pixel or switch back to optimising for link clicks."

 

I have looked into everything and spent half a day researching what the issue could be, but can't come up with anything.

 

Can anyone please help? Thank you!

Replies 3 (3)
Varria
Visitor
1 0 0

Did you figure out a solution? I am having the same issue

TaniaUkhina
Visitor
2 0 0

I have the same issue. Did you find the solution? 

SimchaReef
Shopify Partner
1 0 0

+1

 

Came across this problem too, how did you fix it?