Microsoft Clarity - “Checkout is unavailable due to technical problems”

Microsoft Clarity - “Checkout is unavailable due to technical problems”

orby
Tourist
18 0 2
  • IMG_2105.jpeg

    Hi, someone please help. I was watching some of the recordings through Microsoft clarity and discovered that customers got a message saying “Checkout is currently unavailable due to technical problems. Please try again in a few minutes”. This occurred after the customer clicked on “Apple Pay” to checkout. Please help, thank you.
Reply 1 (1)

Erin
Shopify Staff
1060 136 171

Hi, @orby! We won't have information about Microsoft Clarity or what happened with this specific customer here, but if you'd like us to look into any checkout issues with you please reach out to our support team through the Help Center here. If you'd like to test your checkout in the meantime, this guide can help. You may also find it helpful to review abandoned checkouts for any indications of checkout issues.

Erin | Shopify 
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