missing pay pal payments

New Member
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Hello everyone, 


I need some help. I had about 4 transaction done through my website where customer paid from pay pal. But the pay pal account wasn't set up yet. Now the payments are missing not sure how to get those payments. 


any suggestions will help. 



Replies 3 (3)
Shopify Partner
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There is a similar topic, please review the response by Shopify staff:



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New Member
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Community Moderator
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Hi @sunnyh19,

As the reply which @Nick_Marketing shared, this is definitley something for PayPal to investigate directly. Shopify can only look into payments and orders which occured via Shopify Payments

Your best bet is to contact PayPal support here

Nick | Community Moderator @Shopify 

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