missing pay pal payments

sunnyh19
New Member
2 0 0

Hello everyone, 

 

I need some help. I had about 4 transaction done through my website where customer paid from pay pal. But the pay pal account wasn't set up yet. Now the payments are missing not sure how to get those payments. 

 

any suggestions will help. 

 

Thanks

Replies 3 (3)
Nick_Marketing
Shopify Partner
847 204 253

There is a similar topic, please review the response by Shopify staff:
https://community.shopify.com/c/payments-shipping-and/paypal-payment-missing/td-p/728324

 

 

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sunnyh19
New Member
2 0 0

Thanks

Nick
Community Moderator
4281 422 885

Hi @sunnyh19,

As the reply which @Nick_Marketing shared, this is definitley something for PayPal to investigate directly. Shopify can only look into payments and orders which occured via Shopify Payments

Your best bet is to contact PayPal support here

Nick | Community Moderator @Shopify 

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