Missing Payments from my store sales

Kb38758
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I've recently opened a Shopify store to sell Astrophotography products and have had some sales but nothing has shown up in my "Finances" account.

When I was originally testing the system out I placed a few mock orders and then cancelled them.

I keep getting notices that my Shopify payouts are suspended until I refund the orders.

?

The orders were placed by me, from my account and should have been automatically refunded to me.

What can I do?

 

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