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Missing Photos on Instagram Shop

Adriana2001
New Member
3 0 0

Hello,

 

I connected my Shopify account to my Instagram and Facebook shops. But when customers view my Instagram and Facebook shops, only one product photo is showing. I have 4 product photos on my Shopify website. Does anyone know how to fix this issue?

Reply 1 (1)
Mayer469
Tourist
5 0 1

@K Dealer wrote:

Hello,

 

I connected my Shopify account to my Instagram and Facebook shops. But when customers view my Instagram and Facebook shops, only one product photo is showing. I have 4 product photos on my Shopify website. Does anyone know how to fix this issue?


Regretfully, this would be outside the scope of what we can provide support on as we do not have direct access to the Instagram platform. You will need to go to Settings/Report within the Instagram app to report the issue as their support would be able to provide further assistance with getting this resolved.