Missing Pricing section - Dawn theme

sapiens_sapiens
Shopify Partner
19 0 1

Hello everyone,
I am using the Dawn theme and the Pricing section on the Product page is missing on 99% of the items I listed (only one item has that section).

My goal is to start a sale and would like to display both the full price and the current discounted price.
To achieve that, I need to set up the "compare at price" in the pricing section of the product but for some reason it is not showing up.

Can anybody give me a hand and tell me what is the reason of such behaviour and how to fix it?
I appreciate your suggestions... this thing is driving me crazy 😄

Replies 7 (7)

stearis
Shopify Partner
23 3 5

Hey how are you doing,

did you customise the code of the theme?

You can add a "Price" block on the product page in the customizer, is that the case?

If you could send a screenshot that would help.

Kind regards,

Developer at stearis

Iris
Shopify Staff
820 67 100

Hi @sapiens_sapiens ,

 

Thanks for reaching out! I'm sorry to hear you're having issues with your theme.

 

If you’re happy, please share  link to an example product so I can check if I can replicate the issue on my end. Also, which theme do you use and have you edited theme code recently?

 

In most cases, the cause for this issue is a customized theme code or an app that may interfere with your theme. The best way to establish if it’s theme related problem is to install a new version of your theme or another theme and then see if it happens with it too. If the new theme doesn’t have this problem, your current theme will need a revision. 

 

Please let me know what happens when you try to replicate the issue on a different theme and we’ll look into it further.

Iris | Social Care @ Shopify 
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sapiens_sapiens
Shopify Partner
19 0 1

Hello @Iris thanks for replying. I actually sorted it out, it was only me not knowing exactly how to configure the store.
I appreciate your help. Thanks again

ddemottie
Visitor
1 0 0

Hi, im having the same issue, how did you fix it?

Iris
Shopify Staff
820 67 100

Hi @sapiens_sapiens ,

 

No worries, I am happy to hear you have it sorted now! Let me know if you have any other questions.

 

Also, I wanted to mention that if you haven't already, now is the perfect time to start getting ready for the upcoming Black Friday Cyber Monday (BFCM). It's an incredibly important sales weekend and also marks the beginning of the holiday season. To make sure you're fully prepared and make the most of this opportunity, I highly recommend taking a look at this fantastic BFCM Checklist. 

 

It has been my go-to resource every year, helping me optimize my time and resources effectively. By starting early and following this checklist, you can alleviate the pressure and ensure a successful BFCM. Trust me, it's definitely worth a read if you're interested!

Iris | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Tune
Visitor
1 0 0

Hello Iris,

 

I am having the same problem. I want to set a compare at price for my products but the pricing section does not even show when I open my products. I use the Dawn setting and have not changed or added any coding. 

FirstAideScrubs
Visitor
1 0 1

Hi Tune,

 

I’ve been going through this, this morning. If you have variants added to product, click add variable and pricing section becomes available.

hope this helps!