I need to gather more context so that I can look into this further. if you could please answer the questions below -
Once you have provided the answers for the above, I can better determine what the next best steps!
Are you able to just provide me with your website domain please? (www.________). This is only so I can see if this issue occurs on my end. I cannot access any of your back-end information through our community forums, however if you can please provide answers to the questions I previously posted. This will help me gain a better understanding as to what the issue may be.