Multi-origin Shipping doesn't exist. how to activate it?

JillElliott
New Member
6 0 0

Hi!
I need to activate Multi-Origin Shipping. I have followed these instructions from this link: https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/convert-to-shippin... but it doesn't exist. Do I have to enable something somewhere else? or why is it not displayed on my account? see attached screenshot:

 

multi-origin.png

Replies 4 (4)
June
Shopify Staff
312 86 53

Hi @JillElliott! Thanks for your question. We can definitely take a look at why that might be.

Were you asked to activate multi-origin shipping because it is not currently enabled for your store? 

In your shipping profile, when you click Manage (next to your shipping origin), can you let me know what options you see? 

05-09-21996-98384

June | Social Care @ Shopify 
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JillElliott
New Member
6 0 0

Hi June,

this is what I see when I click manage

manage.png

 

JillElliott
New Member
6 0 0

Hello,

I needed the option on the website because I have two shipping locations and wanted to review this feature. Attached are screenshots of what I see at the moment.

 

Screen Shot 2021-11-06 at 1.15.32 PM.pngScreen Shot 2021-11-06 at 1.15.26 PM.png

June
Shopify Staff
312 86 53

Thanks for these screenshots, I appreciate it.

Can you please visit our Help Center here to connect with our live support team? I'd love to confirm from our end that multi-origin shipping is not already enabled, and see how we might activate it for you. From our contact page, you can log in to your account, enter a topic into the search field, then scroll down to Get support. Please let me know if you have any difficulty! 

June | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog